Terms & Conditions.

1. About us

This website is operated by Carl Maes ("we", "us", "our"). To contact us, email info@carlmaes.com.

2. Services

We offer keynote speaking, coaching, mentoring, coach education, consultancy and tennis-holiday experiences. The exact scope, deliverables, dates and location of any engagement will be agreed in writing (email is sufficient) before work begins.

3. Bookings and confirmation

A booking is confirmed once we acknowledge it in writing and, where applicable, the agreed deposit has been received. Until then, dates are held on a provisional basis only.

4. Fees and payment

Fees are stated in the booking confirmation and are exclusive of VAT (where applicable), travel, accommodation and reasonable expenses, which are billed separately. Unless agreed otherwise, invoices are payable within 14 days of the invoice date. Late payments may incur statutory interest.

5. Cancellation and rescheduling

If you cancel a confirmed engagement:

• More than 60 days before: any deposit is refundable less reasonable costs already incurred.
• Between 30 and 60 days before: 50% of the agreed fee is payable.
• Less than 30 days before: 100% of the agreed fee is payable.

We will always try to reschedule where possible. If we have to cancel due to illness, injury or other circumstances beyond our control, our liability is limited to a full refund of amounts paid for the affected engagement.

6. Travel and expenses

For engagements outside our home base, business-class travel for long-haul flights, comfortable accommodation and local ground transport are to be arranged or reimbursed by the client, as specified in the booking confirmation.

7. Intellectual property

All content on this website and in our presentations, workshops and coaching materials, including text, images, video and frameworks, remains our property or that of our licensors. You may not reproduce, record, broadcast or distribute this material without our prior written consent, other than as expressly agreed in the booking.

8. Confidentiality

Both parties will treat non-public information shared during an engagement as confidential and use it only for the purposes of that engagement.

9. Website use

This website is provided "as is". We take reasonable care to keep it accurate and available, but we do not guarantee it will be free from errors or interruptions. Content is for general information only and does not constitute professional advice.

10. Liability

To the fullest extent permitted by law, our total liability arising out of or in connection with any engagement is limited to the fees paid by you for that engagement. We are not liable for indirect or consequential losses, including loss of profit, revenue or opportunity. Nothing in these terms limits liability that cannot lawfully be limited.

11. Privacy and data

We only use personal details you provide to respond to your enquiry and deliver the services you book. We do not sell your data. For any privacy request, email info@carlmaes.com.

12. Governing law

These terms are governed by the laws of Spain. Any dispute will be submitted to the exclusive jurisdiction of the competent courts of Spain, unless mandatory local law provides otherwise.

13. Changes to these terms

We may update these terms from time to time. The version in force at the time of your booking is the one that applies to that engagement.