Privacy & Data Protection.

1. Data controller

Carl Maes is the data controller responsible for your personal data. For any privacy question or request, email info@carlmaes.com.

2. What we collect

• Contact details you provide through the contact form, WhatsApp or email (name, email, phone, organisation, message).
• Booking details needed to deliver a service (event dates, location, invoicing information).
• Basic technical data when you visit the website (IP address, browser type, pages viewed) used only to keep the site secure and running.

3. Why we use it

• To respond to your enquiry.
• To agree, deliver and invoice services you book.
• To comply with legal, accounting and tax obligations.
• To protect the security and integrity of the website.

We do not sell your personal data and we do not use it for automated decision-making or profiling.

4. Legal basis

We process personal data on the basis of your consent (when you contact us), performance of a contract (when we deliver a booked service), compliance with legal obligations (accounting, tax) and our legitimate interest in running a secure website and business.

5. Sharing

We only share personal data with trusted service providers who help us run our business (for example website hosting, email, WhatsApp Business, accounting). These providers act on our instructions and are bound by confidentiality. We may also disclose data where required by law.

6. International transfers

Some of our providers are located outside the EEA/UK. Where that is the case, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

7. Retention

We keep personal data only for as long as needed for the purpose it was collected, and to meet legal retention obligations (for example, accounting records for the period required by law).

8. Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or alteration, including encrypted connections (HTTPS) and access controls.

9. Your rights

Under GDPR you have the right to access, correct, delete or restrict processing of your personal data, to object to processing, and to data portability. You can also withdraw your consent at any time and lodge a complaint with your national data protection authority. To exercise any of these rights, email info@carlmaes.com.

10. Cookies

This website uses only essential cookies required for it to work properly. We do not use advertising or third-party tracking cookies.

11. Changes to this statement

We may update this statement from time to time. The current version is always available on this page.